Jumia is a leading e-commerce platform in Africa. It is built around a marketplace, Jumia Logistics, and JumiaPay. The marketplace helps millions of consumers and sellers to connect and transact. Jumia Logistics enables the delivery of millions of packages through our network of local partners.
JumiaPay facilitates the payments of online transactions for Jumia’s ecosystem. With over 1 billion people and 500 million internet users in Africa, Jumia believes that e-commerce is making people’s lives easier by helping them shop and pay for millions of products at the best prices wherever they live. E-commerce is also creating new opportunities for SMEs to grow, and job opportunities for a new generation to thrive.
With over 5,000 employees in more than 10 countries in Africa, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating sustainable impact in Africa. Jumia offers unique opportunities in a vibrant and booming environment, creating new jobs, new skills, and empowering a new generation.
As an HR Specialist, you are responsible for the opoerational day to day duties within Jumia Services. On a daily basis, you will be assisting HR Manager and employees with HR activities and compliance. Your responsibilities will include, without being limited to:
Ensures admin processes are running smoothly
Ensures admin requests are treated according to agreed SLAs
Ensures Jumia Services works under established guidelines and controls
Responsible for receiving all the hiring documents of the new hires.
Responisble for making the new employees sign their contracts and social forms.
Responsible for the onboarding/offboarding employees on People HR and their emails as well.
Work cross functionally with admin, IT and line managers to prepare the seating, email, mobile line and laptop for new employees.
Responsible for issuing finger prints of the new employees in all warehouses and hubs.
Assists in the recruitment process and its appointments for temps during the 3 big campaigns.
Responsible for posting vacancies through ATS/ screening candidates profiles/ make sure that process is going smooth and shooting out job offers from the system.
Make sure that all employees have received their medical insurance and premium cards.
Make sure that all employees have opened bank accounts. And followup on the new ones.
Assist in the preparations of the orientaion\ awarness and training sessions.
Issue all the JS needed HR Letters within 48 Hours.
Do visits to hubs and warehouses on monthlyy basis and raise employees issues and requests to the HR.
Required skills & qualifications:
Approachable and responsive, able to connect with employees at all levels
Strong customer service focus
Supportive team player with a strong drive to create a positive work environment
Applies solid judgment ensuring integrity, compliance & confidentiality
Strong interest in innovative HR solutions and process improvement
Understanding of HR concepts and principles
Detailed-oriented with excellent organizational & documentation skills
Proponent of the segmented HR model, understands the benefits
Familiarity in supporting change management processes
Talent to manage multiple priorities simultaneously – orientated on results – while retaining all information
Bias for action, strong work ethic, and desire to achieve excellence
Minimum 5 years’ experience in HR
Bachelor’s degree in business administration, Human Resources or related field is required
Excellent knowledge of English and Arabic (verbal and written) is required, an additional language is a plus; strong communication skills are critical
Thorough working knowledge of MS Office, e.g. solid and sound Excel knowledge
A unique experience in an international, entrepreneurial, yet structured environment
An unparalleled personal and professional improvement as our longer-term objective is to train the next generation of leaders for our future internet service lines
The opportunity to be part of a team full of talented people with the best backgrounds