Customer Service Agent

  • Anywhere

Respond to all requests and inquiries cardholders and merchants by phone.Participate in solving the difficulties that might face cardholders and merchants.

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  • Anywhere

Customer service agent for Arabic AccountWork Location:  MaadiWorking Hours: 8 Hours ( Rotational ) including 1 Hour breakWorking conditions: 5 working days and 2 days off (Rotational)

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  • Anywhere

– Follow the present activities of the broadcaster and propose new ideas.- Monitor the activity of broadcasters on the application.- Submit a weekly report to the managers.- Contact and follow up broadcasters via (Whats app, Phone Call).- Help broadcasters on their schedule.- Create Events / Shows for the broadcasters.

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  • Anywhere

-Handle calls & online chat.- Manage and resolve customer complaints.- Provide customers info about products and services.- Identify and escalate priority issues.- Follow up customer calls when it’s necessary.- Document all call information according to operating procedures standard.- Make call reports.- Moderate all social network “ Facebook / Instagram” comments & messages. 

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  • Anywhere

Communicate with customers though any social media channel including chat, email, Facebook, Instagram and what’s app.
Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
Logs the active sheet and submitting it to department manager
Handle complains, work on solving them and lower escalation record.
Upload orders on Odoo system in order to activate the order.
Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
Support in talking in inbound and outbound calls during rush hours if needed.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
Meet personal/team qualitative and quantitative targets.

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  • Anywhere

We’re looking for a front desk coordinator to manage our reception area. You will act as the ‘face’ of our clinic and ensure customers receive a heartwarming welcome.Ensure timely and accurate reservation, scheduling, and patient flow within the clinic.Incoming/outcoming calls, billings, and end-of-the-day report.Handle customers’ complains and requests.Troubleshoot emergencies.Ensure the clinic is tidy and has all the necessary supplies.

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  • Anywhere

Handling inbound calls and emails from customers , responding to their inquiries and providing them with the best Customer Service experience.

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  • Anywhere

The intern will learn:Maintaining a positive, empathetic and professional attitude toward customers at all times.Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most effective manner while maximizing customer satisfaction.Receiving the inbound calls from the customers and answer their inquiries and provide correct information to assists them wellEscalates unresolved customer issues to the Customer Service Team Leader as necessary.Communicates in a professional manner with clarity using good verbal and written communication skills at all times.Establish and maintain a positive relationship with the students.Internship Start date: 01/04/2021Duration: Month 

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  • Anywhere

The customer service agent will be responsible for managing customer queries and client satisfaction as well. He/ she will be responsible for giving an administrative support to the Technical team  He/ She will be the technical resource and point person interacting with clients, vendors, and senior management,Duties and responsibilities:Maintaining a positive, empathetic, and professional attitude toward customers at all times.Ability to stay calm when customers are stressed or upset.Comfortable using computers.Administrative support to the technical team.Experience working with customer support.Knowing our products inside and out so that you can answer questions.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Field incoming phone calls and respond to phone messages from customersObtain necessary information from customers to adequately follow up with them.

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  • Anywhere

Customer service agent for Arabic AccountWork Location:  MaadiWorking Hours: 8 Hours ( Rotational ) including 1 Hour breakWorking conditions: 5 working days and 2 days off (Rotational)

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  • Anywhere

Handle, Manage and efficiently deal with customer inquiries, complaints and requestsUnderstand the process cycle and acts uponInput customers ‘& contracts’ data and retrieve information whenever requiredCoordinate and liaise with the concerned departments in regards to customer’ inquiries and transactionsAble to handle different situations and various tempers professionally.Able to work extra hours when required and whenever neededAssist the customer during the request submission through drafting, printing and/or coping documents

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  • Anywhere

Maintaining a positive, empathetic and professional attitude toward customers at all times.Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most effective manner while maximizing customer satisfaction.Receiving the inbound calls from the customers and answer their inquiries and provide correct information to assists them wellEscalates unresolved customer issues to the Customer Service Team Leader as necessary.Communicates in a professional manner with clarity using good verbal and written communication skills at all times.Establish and maintain a positive relationship with the students.

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  • Anywhere

Respond to all requests and inquiries cardholders and merchants by phone.Participate in solving the difficulties that might face cardholders and merchants.

To apply for this job please visit .

  • Anywhere

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.

  • Anywhere

No headphones, no rush, communicate with our customers in Arabic using Whatsapp.No rotational shifts. Collecting data of customers meeting the criteria of the business needs.Send the company offers to the customers daily to achieve the target.Explore and find our targeted groups and pages through social media platformsUsing live streaming & short videos platforms to find and convince more clients to join usCheck all the platforms you are assigned with and analyze them according to business needsHandle our social media accounts (Post suitable content daily – Reply to customers inquiries)

  • Anywhere

Job Title :  Customer Support Agent·         Job description :·          Respond to customer queries in a timely and accurate way, via phone, email or chat·         Identify customer needs and help customers use specific features·         Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)·         Update our internal databases with information about technical issues and useful discussions with customers·         Monitor customer complaints on social media and reach out to provide assistance·         Share feature requests and effective workarounds with team members·         Inform customers about new features and functionalities·         Follow up with customers to ensure their technical issues are resolved·         Gather customer feedback and share with our Product, Sales and Marketing teams·         Assist in training junior Customer Support Representatives 

  • Anywhere

Communicate with customers though any social media channel including chat, email, Facebook, Instagram and what’s app.
Responsible for answering all customers’ inquiries by clarifying desired information and provide the support needed.
Seize the opportunity to up-sell and/or cross sell accounts; explaining new features.
Logs the active sheet and submitting it to department manager
Handle complains, work on solving them and lower escalation record.
Upload orders on Odoo system in order to activate the order.
Manage and keep track of failed, canceled and pending calls and tacking corrective actions for improvement.
Support in talking in inbound and outbound calls during rush hours if needed.
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationship and engage customers by taking the extra mile to insure overall customer satisfaction.
Meet personal/team qualitative and quantitative targets.

  • Egypt

Premium Card

Respond to all requests and inquiries cardholders and merchants by phone.Participate in solving the difficulties that might face cardholders and merchants.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Central Hubspot

Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.Responsibilities:Respond to customer queries in a timely and accurate way, via phone, email or chatIdentify customer needs and help customers use specific featuresAnalyze and report product malfunctions (for example, by testing different scenarios or impersonating users)Update our internal databases with information about technical issues and useful discussions with customersMonitor customer complaints on social media and reach out to provide assistanceShare feature requests and effective workarounds with team membersInform customers about new features and functionalitiesFollow up with customers to ensure their technical issues are resolvedGather customer feedback and share with our Product, Sales and Marketing teamsAssist in training junior Customer Support Representatives

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Premium Card

Respond to all requests and inquiries cardholders and merchants by phone
Participate in solving the difficulties that might face cardholders and merchants

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Max Muscle

Description:

Main Job Duties:

  • Follow up with the customers.
  • Resolving customer complaints.
  • Identify and escalate issues to supervisor.
  • Maintaining Customer Satisfaction.
  • Building lasting relationships with clients based on trust and reliability.
  • Qualifications:

  • Graduate Only.
  • English: Good to very good.
  • Presentable.
  • Excellent Communication skills.
  • Flexible With Rotational Shifts.
  • Preferably based near to New Cairo (Nasr City, Heliopolis, Maadi , etc…)
  • Work Location: 5th settlement – New Cairo.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Rowaad

    Description:

    We are looking for a dedicated, creative, and experienced Customer Service Agent to join our team. Handle customer requests, questions, and complaints on a variety of support channels.

  • Supports Level 1 technical support issues via telephone, email support, and chat.
  • Build a sustainable and mutually beneficial relationship between customers and your brand.
  • Keep track of customer expectations and recurring issues.
  • Qualifications:

  • Excellent knowledge of Customer Service processes.
  • Excellent verbal communication, negotiation, and people skills.
  • One year of relevant years of experience.
  • Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Dawi Clinics

    The Customer Support Agent is responsible for acting as a liaison for customers and the clinics and assists with reservations, complaints, , cancellations, and other queries.

    To apply for this job please visit search-engine.talentsmine.net.

    Chalhoub Group

    The Role Wear That is a personal styling service created to make women look and feel the best they possibly can. Whatever the budget or occasion! Pieces handpicked by a personalised stylist, delivered straight to the customers door. Its an exciting new business and they are looking for a Customer Service Agent to join their team. S o if you have a passion for providing excellent customer service and helping people find what they love, we want to hear from you! YOU’RE EXCITED ABOUT THIS OPPORTUNITY BECAUSE YOU – Eager to get into the workforce – Love solving problems, thinking creatively, and trying new things – Are passionate about providing outstanding client experiences by communicating effectively through email communications – Want to join a team that encourages personal development and growth through individual weekly feedback and mentor sessions with your manager, ongoing training and development opportunities, and open communication tools for you and your peers – Want to grow your written communication skills and expand your skill set through internal opportunities Requirements WE’RE EXCITED ABOUT YOU BECAUSE YOU – Are a quick learner who is tech-savvy and open to learning and working with new tools – Are able to navigate seamlessly between multiple client interactions and internal systems while working toward clearly defined customer service goals – Are available to work non-standard business hours that may include evenings being on standby until 8PM, weekends, and holidays YOU’LL LOVE WORKING AT WEAR THAT BEACUASE – Encourage you to be your authentic self, and empower you to encourage others to do the same – Have a lot of fun! About the company The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally. By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams. With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group’s success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group’s competitive edge in today’s market. By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    WUZZUF jobs

    Main Job Duties:

    Dealing directly with customers, collecting inquiries
    Sending requests to suppliers
    Preparing offers
    Follow up logistics work

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Empyrean Enterprises

    Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Knowing our products inside and out so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Communicating and coordinating with colleagues as necessary.Providing feedback on the efficiency of the customer service process.Managing a team of junior customer service representatives.Ensure customer satisfaction and provide professional customer support.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Home of Hope

    Obtains client information by answering telephone calls; answer customers inquiries.Handel Customers requests and ensure customer satisfactionMaintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.Monitoring, engaging and replying to consumers’ comments and questions and responding to their requests on social media.Follow up with previous requests

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Profdir Egypt

    cairo, nasr city
    experience
    0 years commerce
    hospitality
    insurance permanent
    full time salary
    not specified published
    more than 60 days ago For a leading company in mobile and tablet
    Title: customer service to turn agent
    Gender: females
    Salary: negotiable
    Qualifications:
    – good apperance
    – bachelor degree
    – other related experience is preferred
    Dutes:
    -answer customer Quality
    -handle any request or complain tell a friend feedback

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    • Egypt

    Venturous Solutions

    Our client is a one of its kind holding in Egypt with a portfolio of companies addressing the dog market with a wide selection of dog-related activities. one of its business units that provides dog boarding and other services focused on the well-being of the dog and his parents.Looking for a new Customer Experience Agent to help us make the company a better place for our customers. The applicant must be a dog lover, people person, service-oriented, organized, team player, and able to multi-task.Tasks and Responsibility:Answer incoming calls, emails, and handle business queries.Build sustainable relationships of trust through open and interactive communication.Open customer accounts by recording account information.Maintain customer records by updating account information.Resolve problems by clarifying the customer’s complaint, determining the cause of the problem, and following up to ensure resolution.Identify and assess customers’ needs to achieve satisfaction.Preparing periodic business reports.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Respond to all requests and inquiries cardholders and merchants by phone
  • Participate in solving the difficulties that might face cardholders and merchants
  • Qualifications:

  • Bachelor’s degree in any related field
  • 1-3 years of work experience
  • Excellent command of both English and Arabic Languages
  • Excellent Knowledge of computer & Microsoft offices
  • Maximum Age 26 years old
  • Males Only 
  • Gender: Males Only

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

    Recommend potential products or services to management by collecting customer information and analyzing customer needs

    Prepare product or service reports by collecting and analyzing customer information

    Contribute to team effort by accomplishing related results as needed

    Manage large amounts of incoming calls

    Generate sales leads

    Identify and assess customers’ needs to achieve satisfaction

    Build sustainable relationships of trust through open and interactive communication

    Provide accurate, valid and complete information by using the right methods/tools

    Meet personal/team sales targets and call handling quotas

    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

    Keep records of customer interactions, process customer accounts and file documents

    Follow communication procedures, guidelines and policies

    Go the extra mile to engage customers

    Resolve customer complaints via phone, email, mail or social media

    Use telephones to reach out to customers and verify account information

    Greet customers warmly and ascertain problem or reason for calling

    Cancel or upgrade accounts

    Assist with placement of orders, refunds, or exchanges

    Advise on company information

    Take payment information and other pertinent information such as addresses and phone numbers

    Place or cancel orders

    Answer questions about warranties or terms of sale

    Suggest solutions when a product malfunctions

    Qualifications:

  • Excellent communication skills
  • FLUENCY in English is a MUST
  • Proven customer support experience
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent presentation skills
  • Ability to multi-task, prioritize and manage time effectively
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Handle all sorts of queries relating to our products and services
  • Listen attentively to support, offer solutions and alternatives
  • Provide accurate, valid and complete information by using the right methods/tools
  • Resolve customer’s inquiries within a timely manner
  • Handle and follow up on customers’ complaints
  • Value customer experience
  • Qualifications:

  • Females only
  • Preferred to be living near the 10th of Ramadan
  • Gender: Females Only

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    Main Job Duties:

  • Follow up with the customers.
  • Resolving customer complaints.
  • Identify and escalate issues to supervisor.
  • Maintaining Customer Satisfaction.
  • Building lasting relationships with clients based on trust and reliability.
  • Qualifications:

  • Graduate Only.
  • English: Good to very good.
  • Presentable.
  • Excellent Communication skills.
  • Flexible With Rotational Shifts.
  • Preferably based near to New Cairo (Nasr City, Heliopolis, Maadi , etc…)
  • Work Location: 5th settlement – New Cairo.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    We are looking for a dedicated, creative, and experienced Customer Service Agent to join our team. Handle customer requests, questions, and complaints on a variety of support channels.

  • Supports Level 1 technical support issues via telephone, email support, and chat.
  • Build a sustainable and mutually beneficial relationship between customers and your brand.
  • Keep track of customer expectations and recurring issues.
  • Qualifications:

  • Excellent knowledge of Customer Service processes.
  • Excellent verbal communication, negotiation, and people skills.
  • One year of relevant years of experience.
  • Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.