Call Center Agent

  • Anywhere

Responsible For:

Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
Identifying and assessing customers’ needs to achieve satisfaction.
Make sure that all customers issues are handled.
Provide accurate, valid and complete information by using the right methods/tools.
Follow up (Call and Email) with customers in case of pending/escalated issues.
Communicate clearly and effectively with customers

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  • Anywhere

Candidate in this position should respond to customers phone calls and take the necessary actions needed. He/ She can expect requests to chat or email requests that should be directed in the right channels. He/ She will follow-up on booking SW and booking administration issues.    Answer incoming calls and respond to customer’s emails.Management and resolve customer complaints.

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  • Anywhere

Manage large amounts of outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell services when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targets

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  • Anywhere

Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.

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  • Anywhere

Manage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesSeize opportunities to upsell products when they ariseBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible wayFrequently attend educational seminars to improve knowledge and performance levelMeet personal/team qualitative and quantitative targets

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  • Anywhere

Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.

KEY ROLE SPECIFIC ACCOUNTABILITIES:

Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
Route calls to relevant Departments and follow-up where necessary.
Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
Briefs the Duty Manager on complaints that require management assistance.
Generate daily Call Center reports

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  • Anywhere

A call center agent, or CSR, will act as a liaison.Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Manage large amounts of incoming callsGenerate sales leads *optional*Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers

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  • Anywhere

Call potential clients and ask for donations and present current cases and projects of our NGOlog her work in excell sheet to show progress provide parodically  report about status and issues facing    The basic salary will be determined after the interview.

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  • Anywhere

Customer care vacancy for German speakers starting from level B2 in AlexandriaObtains client information by answering telephone calls; interviewing clients; verifying information.Determines eligibility by comparing client information to requirements.Establishes policies by entering client information; confirming pricing.Informs clients by explaining procedures; answering questions; providing information.Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.BenefitsMedical and social insurance / Transportation Allowance

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  • Anywhere

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with services.Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.Building lasting relationships with clients and other call center team members based on trust and reliability.

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  • Anywhere

Welcoming callers over the phoneAnswering emails and inquiries in a helpful manner and ensuring that appropriate actions are taken in a timely manner.Liaising with all departments for any inquiry.Follow communication “scripts” when handling different topicsIdentify callers’ needs, clarify information, research every issue, and provide solutions and/or alternativesKeep records of all conversations in our call center database in a comprehensible wayFollow up customer calls where necessary

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  • Anywhere

Make cold calls to explain our services and donation methods to meet the daily target.Receive incoming calls and answer the donors questions.Use provided sources to answer these questions (Cases open for donation codes).Achieve daily target outgoing calls.Recommend suitable donation methods.Follow quality guidelines in day to day tasks.Any related tasks.

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  • Anywhere

Manage large quantities of outgoing and incoming calls in a timely manner. Identify clients and their histories, identify solutions or solutions available. Provide marketing offers for the products and services provided by a service company available for that. Building sustainable relationships with customers by obtaining additional data such as (an email or other phone number) Keeping records of all conversations in our call center database understandable Continuous educational training. Follow-up procedures to achieve the objectives of the customer service department. 

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  • Anywhere

Experience from 1-2 Excellent command of English 1 year in real estate is a MUSTHigh present ability 

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  • Anywhere

 Job Role & Responsibilities:Providing courteous and professional phone support to customers.Updating customers account data, as required.Managing inbound calls in a timely manner.Assist in resolving customers inquires/complaints .Maintains and improves quality results by adhering to standards and guidelines.Fulfils all duties as communicated and assigned by the call center supervisorPreforms other duties as assigned. 

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  • Anywhere

Build a customer-oriented focus in the Call Center by providing quality actions and resolutions to their concerns and queries.
Answer inbound calls as well as assist customers who have specific inquiries
Make calls to previous or potential clients for information about new services or offers
Build customer’s interest in the services and products offered by the company
Provide personalized customer service of the highest level
Update the existing database with changes and the status of each existing/prospective customer/member
Document details of telephone conversation and actions are taken.

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  • Anywhere

 يستلم و يراجع طلبات التقسيط المسجلة على نظام ال RMS للتأكد من إستيفاء كافة الشروط فى ضوء سياسات و أساليب عملالإدارة للبدء فى إجراءات الإستعلام يتواصل مع العملاء لإستكمال البيانات المطلوبة بطلب الشراء بالتقسيط يقوم بالتصال بالعملاء و جمع المعلومات اللازمة عن لإعداد تقرير الإستعلام و التوصيات يعد و يعرض تقرير نتائج الأعمال على المدير المباشر لضمان المعرفة

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  • Anywhere

Management and resolve customer complaintsIdentify and escalate issues to supervisorsProcess orders, forms, and applicationDocument all call information according to standard operating procedures

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  • Anywhere

Reply clients- making orders – clients following up – Among the tasks of the call center employee is the responsibility of handling customer communications and transactions related to all operational aspects and related departments in a courteous and professional manner. Your responsibilities include answering calls, keeping customers updated, and confirming sales when needed. They must adhere to the highest standards of quality while maintaining a team spirit

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  • Anywhere

Provide exceptional customer support to Tempo customers by phone, email and chatBecome a Tempo product expert with the ability to answer customers’ product, service and order related questionsUnderstand, identify, and document customer pain points and share insights with internal teams to constantly improve customer experience Resolve 35+ interactions per dayAdvance 5 qualified leads per dayMaintain an average satisfaction rating of ≥80%

  • Anywhere

Answer client questions and incoming calls.
Redirect phone calls to the appropriate personnel and takedown messages.
Responsible for all the reservation and cancellation procedures.
Maintain records and files of clients
Responsible for all social media activities.

  • Anywhere

Role Purpose Provide an efficient Customer Chanel for Customer feedback through assisting customers in a friendly and professional manner with all calls coming into Wham Hotline, inquiries, suggestions or Complaints. Log all feedback onto the system and send necessary feedback to relevant Departments.

KEY ROLE SPECIFIC ACCOUNTABILITIES:

Attends all assigned calls promptly and courteously based on pre-set Call Center SLA’s and KPIs.
Route calls to relevant Departments and follow-up where necessary.
Handles customer complaint professionally and responds with efficient solutions and escalates where necessary.
Briefs the Duty Manager on complaints that require management assistance.
Generate daily Call Center reports

  • Anywhere

Main Duties:

Provide customers with ongoing technical support.
Demonstrate and explain the operation and use of products.
Providing technical support by phone.
Resolving conflicts and negotiating with others.

  • Anywhere

A call center agent, or CSR, will act as a liaison.Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.Manage large amounts of incoming callsGenerate sales leads *optional*Identify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers

  • Anywhere

Answer incoming calls from customers who want to place special orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.Sell products and place customer orders in the computer system.Identify and escalate issues to supervisors.Provide product and service information to customers.Route calls to appropriate resources.Document all call information according to standard operating procedures.Follow up customer calls where necessary.

  • Anywhere

Solving customer complaints and eliminate the root cause.Set up an action plan for the root causes to avoid received similar Complaints in further.Increasing customer satisfaction through delivering excellent service with fast response to all our customers.Maintain RAYA  image and the standard level of Service to all the Authorized organizations, vendors, and RAYA Customers

  • Anywhere

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Egypt

Bavaya

Handling all inbound calls pertaining to customer general inquiries, complaints, comments, feedback and other raising issue related to the company’s productsResearch, identify, and resolve customer complaintsIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesUse the available tools and systems to document customer requests and to provide the correct information and services.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

GUC

Answering incoming calls.Providing efficient service and act as the first point of contact for university telephone callers/inquiries.Assisting callers by giving advice on different university issues & deal with queries in a responsive, sensitive and professional manner to ensure that best service is provided.Taking actions when necessary & refer to superiors when an inquiry cannot be dealt with directly.Contributing to the continuous improvement of the job by developing a customer service system, creating and updating telephone directories & databases.Making outbound calls & undertake related clerical and administrative tasks.Fulfilling all duties as communicated by the call center supervisor.Undertaking any other responsibilities as may be reasonably requested by senior staff to achieve the customer service goals of the GUC.Communicating with different departments.

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  • Egypt

Xceed Contact Center

 Monitor systems to detect needs for repair and implement solutions to prevent customer calls and complaints ensuring efficient provisioning of services at all timesReceive customer complaints via e-mails/phone calls, open trouble tickets and work on solution identification and implementation in coordination with senior staff to minimize disruptions and downtimeLiaise with appropriate members of the same family or other families as appropriate, to collect and collate information required to support the achievement of tasks allocated/to work on solution implementationMonitor customer satisfaction in term of responsiveness time and repair time to detect customer opinions and work on improvement plansMaintain computer records and reports as directed such as trouble tickets, faults recovery documents, ensuring they remain accurate and up to dateKeep self-up to date with changes in technology affecting systems, equipment and procedures relevant to the role in order to maintain knowledge levels required to do the job

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  • Egypt

Athear

Answer incoming calls and respond to customer’s emailsManagement and resolve customer complaintsSell products and place customer orders in the computer systemIdentify and escalate issues to supervisorsProvide product and service information to customersResearch required information using available resourcesResearch, identify, and resolve customer complaints using applicable softwareProcess orders, forms, and applicationRoute calls to appropriate resourcesDocument all call information according to standard operating proceduresRecognize, document, and alert the management team of trends in customer callsFollow up customer calls where necessaryUpsell products and servicesComplete call logs and reports

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  • Egypt

Nola Bakery

Answer incoming calls from customers who want to place special orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information.Sell products and place customer orders in the computer system.Identify and escalate issues to supervisors.Provide product and service information to customers.Route calls to appropriate resources.Document all call information according to standard operating procedures.Follow up customer calls where necessary.

To apply for this job please visit search-engine.talentsmine.net.

IFA Residential Services

Is confident in dealing with employees and customers when difficult subjects and matters arise. Understands the need to promote the Contact Centre and ensure a…

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  • Egypt

Foodak

Description:

Job Role & Responsibilities:

  • Providing courteous and professional phone support to customers.
  • Updating customers account data, as required.
  • Managing inbound calls in a timely manner.
  • Assist in resolving customers inquires/complaints .
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Fulfills all duties as communicated and assigned by the call center supervisor
  • Preforms other duties as assigned.
  • Qualifications:

  • Fluency in English is a MUST
  • Graduates only.
  • Strong phone and verbal communication skills along with active listening
  • Bachelor degree.
  • Males & Females can apply.
  • Customer focus and adaptability to different situations.
  • Good computer skills.
  • Maximum Age 30
  • Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Mersal

    Description:

  • Make cold calls to explain our services and donation methods to meet the daily target.
  • Receive incoming calls and answer the donors questions.
  • Use provided sources to answer these questions (Cases open for donation codes).
  • Achieve daily target outgoing calls.
  • Recommend suitable donation methods.
  • Follow quality guidelines in day to day tasks.
  • Any related tasks.
  • Qualifications:

  • Education: Bachelor degree.
  • At least 1 year of experience in a customer support role in a call center environment.
  • Sales experience is a plus (3 month at least).
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Customer focus and adaptability to different situations.
  • Strong phone and verbal communication skills along with active listening.
  • Maximum Age 25.
  • Proficiency in using MS Office application and internet.
  • Working Hours 8 hours – 5 working Days – 2 days Off – Rotational Shifts.
  • Maadi Area residents are Preferred
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Mishkat Nour

    Description:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Build sustainable relationships with customers.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Qualifications:

  • Previous experience in a outbound Call Center role.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems.
  • Proficient in Microsoft office.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • Bachelor degree.
  • Gender: Females Preferred Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Rehlat

    Responsible For:

    Receive inbound calls for International & Domestic Air, Hotel booking inquiries from customers
    Answer customer queries, as well as probe the customer to obtain a full understanding of what information is being requested.
    Identifying and assessing customers’ needs to achieve satisfaction.
    Make sure that all customers issues are handled.
    Provide accurate, valid and complete information by using the right methods/tools.
    Follow up (Call and Email) with customers in case of pending/escalated issues.
    Communicate clearly and effectively with customers

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    WUZZUF jobs

    Duties and Responsibilities:Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments.Other duties as assigned.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Mishkat Nour

    Manage large amounts of inbound and outbound calls in a timely manner.Follow communication “scripts” when handling different topics.Build sustainable relationships with customers.Keep records of all conversations in our call center database in a comprehensible way.Meet personal/team qualitative and quantitative targets.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    EGYBEL international

    -Manage large amounts of incoming calls.-Identify and assess customers’ needs to achieve satisfaction.-Recommend potential products or services to management by collecting customer information and analyzing customer needs.-Prepare product or service reports by collecting and analyzing customer information.-Provide accurate, valid and complete information for customers -Keep records of customer interactions, process customer accounts and file documents.

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    Stallion Company

    Description

    Hard working
    Good communication skills Job Classification Job Type Job Type -> Full-time Industry Type Job Industry -> Consumer Services Job Function Job Functions -> Customer Servic Employers Details Company Stallion Company Contact Person Nida Designation Sales Cordinator Telephone 00971543537369 Email hr.wonirygmail.com Back |Email this Job FacebookFavoritesPrint|AddThisMore » See all jobs by this advertiser

    You may be interested in these jobs

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    Nestle Middle East

    The Role Location: Dubai, United Arab Emirates Company: Nestle MENA Position Summary To manage all type of customer requests and solve or assign to correct owner. This role is also responsible for telesales whilst developing relationships with customers. A day in the life of – Capture telephone demand within the service level agreement to drive efficiency in demand capture process for inbound and outbound processes – Professional and timely handling of all customer enquiries related to payment and orders by utilizing the 360-visibility tool – Assign correct owners to customer request based on identified reasons – Recording of customer feedback from all areas of O2C processes – Capture Voice of Customer and external surveys to learn customer perception and expectation – Provide basic technical solution and document requests by customer Requirements What will make you successful – 1 to 2 years of Customer service in similar market environment and sales Customer Administration – Operational experience in logistic functions (optional) – English/Arabic is a must – Experience working in strong team environment and able to use problem solving skills – Excellent written and oral communication skills – Ability to work under pressure and maintain composure in stressful situations – Possess strong organization skills – Innovative mindset – Ability to multitask – Must enjoy interacting with people – Bachelor’s Degree – 1-2 years experience in Customer service and sales Customer Administration About the company Nestle with headquarters in Vevey, Switzerland was founded in 1866 by Henri Nestle and is today the world’s biggest food and beverage company. Sales for 2006 were CHF 98.5 bn, with a net profit of CHF 9 bn. We employ around 265,000 people and have factories or operations in almost every country in the world. The Company’s strategy is guided by several fundamental principles. Nestle’s existing products grow through innovation and renovation while maintaining a balance in geographic activities and product lines. Long-term potential is never sacrificed for short-term performance. The Company’s priority is to bring the best and most relevant products to people, wherever they are, whatever their needs, throughout their lives.

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    Pyramids Marketing

    JOB REQUIREMENTS

    Selected candidates should have a Bachelor’s Degree or related to apply for the vacancy.

    Ideal applicants should have a working experience as a call center agent in the same field or related for a period of 0 to 3 years.

    Preferred candidates should have age of less than 29 years old to apply for the vacancy.

    Interested applicants should have ability to work on shifts and also posses excellence in MS-Outlook, Excel, word, Windows.

    Candidates should have a good command of written and spoken English and also an advanced spoken and written Arabic (Native Arabic speakers).

    ROLES & RESPONSIBILITIES

    Being able to manage and update customer databases with the status of each customer.

    Selected applicants should be able to evaluate problems of the customers and provide logical lasting solutions.

    Ideal candidates should be able to provide personalized customer service by responding to the needs of the customers.

    Preferred applicants should be able to coordinate with the dispatch team to send products or provide services on time to customers.

    Interested candidates should be able to generate customer interest in the services or products offered by the company.

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    SUNDUS RECRUITMENT & OUTSOURCING SERVICES LLC

    Job Description

    We are looking out for Call Center Agents:

    Responsible for Outgoing and Incoming calls.

    Dealing with day to day customer problems.

    Troubleshooting problems and providing customer with adequate solutions or Product details.

    Kindly share your cv to [email protected]

    Requirements

    Minimum 2 yrs. of Relevant experience.

    Bachelor’s degree in Relevant Field.

    Detail knowledge of process and workflow.

    Strong communication skill, problem-solving skill, ability to work both in a team and independently

    Attention to details, self-management and supervisory skills

    High sense of confidentiality

    Strong organizational skills and multi-task skills

    Detail focused and good commitment

    Proficiency in spoken and written English.

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    • Egypt

    Kandeel Group

    Receiving Leads and making calls for prospect customers turning into visitsReview Property listing and Inventory.Arrange Meeting Date between interested clients and sales team.Answer clients’ questions regarding their units.

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    • Egypt

    Khaltura

    Description:

  • Answer inbound calls
  • Respond to customer inquiries.
  • Manage complaints
  • Build customer loyalty by follow-up of customer calls.
  • Evaluate the problems of the customers and provide logical lasting solutions.
  • Manage mailing, correspondence, and other management tasks.
  • Ensure the validity of data entered on the system.
  • Qualifications:

  • Good English Level
  • Fresh Graduates or 2 years experience by Max
  • Good Communication Skills
  • Good MS. office and Computer Skills
  • Working Hours 9 hours /5 Days
  • Experience: 0 to 2 years Salary: Confidential

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    RTC1 Employment Services

    Employment Full Time Answer phones from customers professionally and responding to customer inquiries and complaints Handle and resolve customer complaints regarding product sales to customer service problems Identify escalate priority issues and reporting to the high level management Route inbound calls to the appropriate resources REQUIREMENTS Position Title Call Center Agent Employment Type Full Time Salary up to 5 000 AED allinclusive depending on experience and qualifications Job Location Karama Dubai UAE About the Client The hiring company is one of the leading dental healthcare provider in Dubai currently they have five branches that offers high quality dental care Job Role Answer phones from customers professionally and responding to customer inquiries and complaints Handle and resolve customer complaints regarding product sales to customer service problems Identify escalate priority issues and reporting to the high level management Route inbound calls to the appropriate resources REQUIREMENTS Male Female 38 years old and below Open to Any nationals preferably Filipino Bachelors Degree in any related course Minimum 2 years of experience as a Call Center Agent Customer Service Representative in a dental services Dentist without license is an advantage Excellent communication skills Ability to provide outstanding customer service support

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    Job Role & Responsibilities:

  • Providing courteous and professional phone support to customers.
  • Updating customers account data, as required.
  • Managing inbound calls in a timely manner.
  • Assist in resolving customers inquires/complaints .
  • Maintains and improves quality results by adhering to standards and guidelines.
  • Fulfills all duties as communicated and assigned by the call center supervisor
  • Preforms other duties as assigned.
  • Qualifications:

  • Fluency in English is a MUST
  • Graduates only.
  • Strong phone and verbal communication skills along with active listening
  • Bachelor degree.
  • Males & Females can apply.
  • Customer focus and adaptability to different situations.
  • Good computer skills.
  • Maximum Age 30
  • Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    NowPay

    Respond the inbound calls timelyHandle users’ requirements on the spotUpdate users with the new features and productsHandle all kinds of daily outbound callsHandle and close all sorts of end users tickets within the set SLA

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Receive inbound and outbound calls including transferred sales leads from current and potential customers.
  • Place outbound follow-up calls after completing each task to assure that the customer is satisfied with the service, or product..
  • Answer questions about the product details, the company, and issues with account for the customers.
  • Assist customers with any technical issues experienced with website and escalate any issues to management appropriately.
  • Meet Quality Assurance Requirements and other key performance metrics.
  • Handle customer inquiries both telephonic-ally and by email.
  • Manage and resolve customer complaints.
  • Enter new customer information into system.
  • Update existing customer information.
  • Document all call information according to standard operating procedures.
  • Complete call logs.
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Qualifications:

  • Excellent interpersonal, written, and oral communication skills
  • Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
  • Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
  • Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers over the phone.
  • Must possess and be able to demonstrate strong influencing and closing skills.
  • Ability to learn and navigate new software quickly
  • Excellent computer skills “ specially Microsoft office “
  • Experience in CRM application is preferable.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Respond the inbound calls timely
  • Handle users’ requirements on the spot
  • Update users with the new features and products
  • Handle all kinds of daily outbound calls
  • Handle and close all sorts of end users tickets within the set SLA
  • Qualifications:

  • Excellent communication skills
  • GRADUATES only can apply
  • Strong phone and verbal communication skills along with active listening.
  • Customer orientation and ability to adapt/respond to different types of characters
  • Maximum age: 27 years old.
  • Education: Bachelor’s Degree

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned
  • Qualifications:

  • Experience 1-3 years in a call center or customer service environment
  • Strong phone and verbal communication skills along with active listening.
  • Strong online interactions
  • Attention to details.
  • Familiarity with CRM systems and practices.
  • Good data entry and typing skills.
  • Customer focus and adaptability to different personality types.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    • Manage and prioritize multiple concerns simultaneously.
    • Provide appropriate and correct information to incoming customer order status and product knowledge requests.
    • A positive attitude, even when faced with misplaced criticism or frustration.
    • The ability to learn quickly and move on from both success and failure.
    • Process customer orders/changes/returns according to established department policies and procedures.
    • Work closely with the credit department to resolve disputed credit items.
    • Provide timely feedback to company management regarding challenges or customer concerns.
    • Partnership with the sales team to meet and exceed customer’s service expectations.
    • Listen, document, and help resolve conflicts with customers.
    • Document the patterns and queries that may indicate a larger problem with the product or service that needs to be resolved.

    Qualifications:

  • From 1-3 year of relevant work experience Knowledge, Skills And Abilities
    • Ability to work on an On-Call basis or less notice.
    • Ability to use handheld scanning devices for data entry.
    • Outstanding command of spoken and written English, and the ability to effectively communicate with customers, team members, and partner organizations.
    • Detailed oriented, with exceptional organizational and customer service skills.
    • Working knowledge of Microsoft Office applications.
    • Ability to maintain confidentiality, and be able to pass a background check.
    • Ability to sit or stand for long periods of time, doing repetitive physical activity.
    • Ability to work in a warehouse setting, as a team, or individually, without distraction.
    • Ability to obtain a Public Trust clearance.
    Diversity
    • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
    Ethics
    • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
    Physical Demands
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Otlob Tabib

    Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls.Update our in-house database.Explain the benefits and advantages of our service to clients and ensure they are fully aware of the process and requirements.Report any problems to the high management immediately to avoid service interruption and/or roadblocks.Support team members with other required tasks.To embrace and achieve our mission to deliver timely, accurate, and professional customer service to our customers.This position requires a significant phone, e-mail, communication with customers in a fast-paced environment.Applicable to directly coordinate with customers to assist them with any questions or issues arising from their use of our services. Provide customers with superior recommendations and actions.Utilize a wide variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions. Prioritizing and achieving multiple tasks, establishing and meeting deadlines.Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Sarah Tobar

    * Fresh Graduates or 1 Year Experience in Call Centers.

    * Higher Education (Perferred Ainshams, Helwan, Cairo Universities)

    * Lives in Cairo or Giza

    * Good command of both witten and spoken English

    * Friendly & Team Performer

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Dr israa dental center

    Providing courteous and professional phone support to customers.Updating customers account data, as required.Managing inbound calls in a timely manner.Assist in resolving customers inquires/complaints .Maintains and improves quality results by adhering to standards and guidelines.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    SMART Furniture

    Obtains client information by answering incoming telephone calls and conducting outbound follow-up calls when needed.Build positive relationships by going above and beyond with customer service, ensuring all questions, are answered appropriately.Identify and assess customers’ needs to achieve satisfaction.Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.Report any problems to their superior immediately to avoid service interruption.Create and maintain case management records of daily problems and remedial actions taken in a call center database.Align a smooth communication channel with different co-workers to resolve the client’s problems and requests in a highly professional manner.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Dayrah Solutions

    This is an Order taker position for a new high-end delivery restaurant opening up in New Cairo. The candidate will be responsible is for assisting customers with menu selection, recommendations, and taking accurate food orders in a friendly and hospitable manner. As well as following up on customer complaints, on going orders, and making sure that all orders run smoothly.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • The main purpose is to facilitate and provide a great customer experience standard.
  • Provide clients prompt responses in regards to real estate queries in a professional manner.
  • Working Conditions:

  • 8 hours shift from 11 am till 8 pm.
  • Benefits:  
  • Commission and incentives are Available 
  • Fixed Shifts 11 am – 7 pm 
  • Transportation is Provided
  • Social and Medical Insurance
  • Qualifications:

  • Bachelor’s degree in any related field.
  • Fluency in English is a MUST.
  • 6th October City & El Sheikh Zayed residents are Preferred.
  • Excellent Communication and Soft Skills Demonstrates a positive, enthusiastic, friendly attitude.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Make cold calls to explain our services and donation methods to meet the daily target.
  • Receive incoming calls and answer the donors questions.
  • Use provided sources to answer these questions (Cases open for donation codes).
  • Achieve daily target outgoing calls.
  • Recommend suitable donation methods.
  • Follow quality guidelines in day to day tasks.
  • Any related tasks.
  • Qualifications:

  • Education: Bachelor degree.
  • At least 1 year of experience in a customer support role in a call center environment.
  • Sales experience is a plus (3 month at least).
  • Demonstrates a positive, enthusiastic, friendly attitude.
  • Customer focus and adaptability to different situations.
  • Strong phone and verbal communication skills along with active listening.
  • Maximum Age 25.
  • Proficiency in using MS Office application and internet.
  • Working Hours 8 hours – 5 working Days – 2 days Off – Rotational Shifts.
  • Maadi Area residents are Preferred
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

    Qualifications:

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Strong phone and verbal communication skills along with active listening
  • High school degree
  • We accept students
  • Experience is not required
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    – سنتان خبرة على الأكثر – مؤهل عالي – طب وصيدلة Gender: لا يشترط Education: مؤهل عالي Age: 23 – 26 سنة

    To apply for this job please visit search-engine.talentsmine.net.