Technical Support Specialist

  • Anywhere

Monitor and maintain systems and networks.Talk to staff or clients or over the phone, to help set up systems or resolve issues.Troubleshoot system and network problems, diagnosing and solving software faults.Provide support, including procedural documentation and relevant reports.Follow diagrams and written instructions to repair a fault or set up a system.Support the roll-out of new applications.Set up new users’ accounts and profiles and deal with password issues.Respond within agreed time limits to call-outs.Work continuously on a task until completion.Prioritize and manage many open cases at one time.Test and evaluate new technology.

To apply for this job please visit .

  • Anywhere

Monitor and maintain systems and networks.Talk to staff or clients or over the phone, to help set up systems or resolve issues.Troubleshoot system and network problems, diagnosing and solving software faults.Provide support, including procedural documentation and relevant reports.Follow diagrams and written instructions to repair a fault or set up a system.Support the roll-out of new applications.Set up new users’ accounts and profiles and deal with password issues.Respond within agreed time limits to call-outs.Work continuously on a task until completion.Prioritize and manage many open cases at one time.Test and evaluate new technology.

To apply for this job please visit .

  • Anywhere

Manage large amounts of incoming callsGenerate sales leadsIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid, and complete information by using the right methods/toolsMeet personal/customer service team sales targets and call handling quotasHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer interactions, process customer accounts, and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customers

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  • Anywhere

Managing ticket workload across a number of customers, escalating issues where appropriate, and providing resolution to issuesLiaising with internal Customer Managers, Service Desk, Incident, and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reportingTroubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize the risk of disruptionsCommunicating and escalating critical service failures through the Incident Management, Problem Management, and Senior Management teamsEnsuring reviews are fully documented and actions are raised and fulfilledBeing involved in changes to the service operation tools, processes, and working practices Coordinating with Product Development and Implementation teams to support product updates Supporting updates to products and services in both test and live system environments, in compliance with defined proceduresCreating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer’s data  Identifying opportunities that can improve the efficiency of the business and technical processesIncluding all other duties as may arise from time to time and as may be assigned

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  • Anywhere

Install and configure computer systems.
Diagnose hardware/software faults and solve technical problems, printers issues.
Provide Technical support for all staff and students.
Install Operating Systems and applications of all kinds.
Backup data from PCs when required.
Network implementation, documentation, simulation, testing and troubleshooting.

To apply for this job please visit .

  • Anywhere

inDriver is an international ride-hailing service headquartered in Mountain View, CA. inDriver userbase exceeds 70M users in more than 450 cities in 32 countries. inDriver is one of the top-3 ride-hailing and taxi apps worldwide by downloads.Now we are looking for a Technical Support Specialist based in our office in Cairo.What you will do:Outgoing calls to clientsResponse to clients requests via chat and emailAnalysis of client requests (chat, email)Conflicts resolutionDocuments verificationWork conditions:Nice office in a safe area in the city center Working shift time 5\2, 8 hours shift, night shifts are also included;Working in fast grow international company 

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  • Anywhere

Keeps equipment operating by following operating instructions.Handling troubleshooting breakdowns.Performing preventive maintenance, calling for repairs.Testing equipment before rehearsals and the event itself.Update laptop antivirus.

  • Egypt

inDriver

InDriver is an international ride-hailing service headquartered in Mountain View, CA. InDriver userbase exceeds 70M users in more than 450 cities in 32 countries. InDriver is one of the top-3 ride-hailing and taxi apps worldwide by downloads.Now we are looking for a Technical Support Specialist based in our office in Cairo.  What you will do:Outgoing calls to clientsResponse to clients requests via chat and emailAnalysis of client requests (chat, email)- Conflicts resolutionDocuments verification  Work conditions:Nice office in a safe area in the city centerWorking shift time 5\2, 8 hours shift, night shifts are also included;Work in fast grow international company 

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

BusinessClouds

Communicate with existing customers by phone and answer their queries.See and answer technical support tickets received from customers, or direct them to the relevant department.Providing technical and professional advice to clients.Solve customer problems before escalating them to management.Find alternative solutions for the user.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Spinneys Egypt

Install and configure computer hardware (POS & P.Cs ) operating systems and applicationsMonitor and maintain computer systems and networksTroubleshoot the system and network problems, diagnosing and solving hardware or software faults.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Videojet

This is us

Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.

Our Core Values

We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us!

Your challenge

  • Support the sales teams by defining and designing winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.
  • Support Field Service teams – with application/technical issues, remote support and troubleshooting assistance.
  • Through our customer escalation process work with customers to identify the right customer solutions.
  • Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies
  • Your Education and Background Experience will have:

  • Good command of English, both written and verbal. French is a plus.
  • Minimum of 3 years’ customer service or technical customer support experience
  • Be able to tackle technical issues remotely.
  • Experience in electro-mechanical troubleshooting, diagnosis and repair
  • Able to travel up to 40% of time
  • We are looking for a professional who is:

  • Motivated and Driven – to focus and direct their energy and efforts towards achieving success.
  • Creative – focused and driven by the challenge of developing with our commercial teams new strategies to find opportunities to grow our business,
  • Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.
  • Great Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts.
  • Customer-Oriented Achiever – create commitment and trust through strong work ethics and customer-focused attitude.
  • Our offer

    Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

    It’s a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

    You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    E&S

    Technical Support Specialist is needed:To supervise and train new customers on company lab products. Products includes Microbiology advanced media, Kits and devises

    To apply for this job please visit search-engine.talentsmine.net.

    Web Hosting Canada

    Description de l’emploi

    Web Hosting Canada (WHC) is a privately owned, Canadian technology and IT infrastructure company based in Montreal, Quebec. We’re a team of passionate web professionals providing Canadian businesses with the means to succeed online.

    Since 2003, WHC has set the highest standard for service reliability and security and is now trusted by tens of thousands of clients throughout Canada and abroad. It is among the fastest-growing web service providers in Canada.

    Web Hosting Canada (WHC) is seeking an experienced and skilled communicator that loves to help people. You’d be joining our growing and dynamic Tunis team to help deliver an outstanding customer experience to Canadian & international clients in both French and English.

    Roles & Responsibilities

  • Provide Technical & Commercial Support via Phone, Email, and Live Chat to a primarily Canadian client base
  • In conjunction with your team leads and L2 support, troubleshoot technical issues and resolve, report or document problems before they turn into larger incidents.
  • Contribute to written procedures, processes, and articles both on our internal Wiki as well as our customers’ Knowledgebase
  • Exigences de l’emploi

    We are currently looking for a unique individual — someone who

  • Has at least 1 year of experience working in technical support or customer service center
  • Is fluent in both French & English (spoken and written)
  • Is available for a 24/7 rotating shift (42.5 H/week) including weekends and holidays
  • Has strong analytical skills with the ability to quickly identify the root cause of a problem
  • Excellent interpersonal and customer care skills
  • Useful but not mandatory

  • Familiarity with Web Hosting concepts and Website management.
  • Knowledge of HTML, PHP, and CSS
  • Knowledge of FTP, DNS, TCP/IP, SSL and other internet protocols
  • Experience with Web & Cloud technologies
  • A comfort level with Linux OS is a plus
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Install and configure computer hardware (POS & P.Cs ) operating systems and applications
  • Monitor and maintain computer systems and networks
  • Troubleshoot the system and network problems, diagnosing and solving hardware or software faults.
  • Qualifications:

  • From 0-2 years of experience
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Windrose Academy

    Install and configure computer systems.
    Diagnose hardware/software faults and solve technical problems, printers issues.
    Provide Technical support for all staff and students.
    Install Operating Systems and applications of all kinds.
    Backup data from PCs when required.
    Network implementation, documentation, simulation, testing and troubleshooting.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Windrose academy

    Qualifications Required:

    Requirements:

    • Minimum 1 year of previous experience in Technical Support.
    • Bachelor’s Degree in Computer Science or Management Information Systems is a must.
    • Excellent knowledge in VLANs, DTP, and Inter-Vlan routing is a must.
    • Preferable Certificates: (MCSE or CCNA or ICDL or A+ and N+)
    • Familiar with Microsoft operating systems (XP, 7, 8, 8.1 and 10) and Microsoft office.

     

    Description:

    • Install and configure computer systems.
    • Diagnose hardware/software faults and solve technical problems, printers issues.
    • Provide Technical support for all staff and students.
    • Install Operating Systems and applications of all kinds.
    • Network implementation, documentation, simulation, testing and troubleshooting.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Videojet

    This is us

    Videojet Technologies, Inc. is the global leader in the manufacturing of coding, printing and marking products. This high technology product prints variable information, such as expiration dates on grocery products, packaged goods, pharmaceuticals or catalogues. Our industry is pivotal in ensuring end users consume their food, beverage and pharmaceutical products safely. As the market share leader, we have operations in over 30 countries with 4,000 employees worldwide. A wholly owned subsidiary of Danaher Corporation (www.danaher.com), Videojet is the core of the $1 billion Product Identification Platform. We offer a results-oriented environment that is multicultural organization that promotes both diversity and inclusion through the full organization, team-centered, customer focused and quality-focused, guided by the successful Danaher Business System. Working at Videojet, gives you access to a robust career development process and exciting opportunities.

    Our Core Values

    We empower creativity and unconventional thinking to help us uncover breakthrough solutions and accelerate the pace of innovation. We believe with conviction that diversity helps us uncover more powerful customer insights and ultimately creates a competitive advantage in the markets we serve. And we would love to have you on this journey with us!

    Your challenge

  • Support the sales teams by defining and designing winning solutions for our customers such as product configuration advice, matching product capabilities with customer needs.
  • Support Field Service teams – with application/technical issues, remote support and troubleshooting assistance.
  • Through our customer escalation process work with customers to identify the right customer solutions.
  • Receive and share technical training at channel partners/customer accounts to develop their technical skills for our technologies
  • Your Education and Background Experience will have:

  • Good command of English, both written and verbal. French is a plus.
  • Minimum of 3 years’ customer service or technical customer support experience
  • Be able to tackle technical issues remotely.
  • Experience in electro-mechanical troubleshooting, diagnosis and repair
  • Able to travel up to 40% of time
  • We are looking for a professional who is:

  • Motivated and Driven – to focus and direct their energy and efforts towards achieving success.
  • Creative – focused and driven by the challenge of developing with our commercial teams new strategies to find opportunities to grow our business,
  • Disruptive Thinker – tackle problems and approach work with innovation at the forefront of their mind.
  • Great Teammate – relationship savvy people who intentionally make connections with both internal partners and external contacts.
  • Customer-Oriented Achiever – create commitment and trust through strong work ethics and customer-focused attitude.
  • Our offer

    Being part of a dynamic team in which there is a high focus on delivering results and continuous improvement, but also where having fun and teamwork is very important.

    It’s a fast-paced environment, a consultative role, where you will get to partner with people to achieve their strategic business goals.

    You will work in a leading global company, with a Manager who cares about you, your strengths and will help you to develop the best possible version of yourself.

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Provide technical support for customers to support post-sales processes.
  • Address all product-related queries on time.
  • Train customers to use products effectively.
  • Provide developers with customers’ feedback to help identify potential new features or products.
  • Report on product performance.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Testing and promoting new implemented features.
  • Establish best practices.
  • Responding within agreed time limits to call-outs.
  • Following diagrams and written instructions to repair a fault or set up a system.
  • Prioritizing and managing many open cases at one time.
  • Talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
  • Qualifications:

  • Minimum 4 years within same field.
  • Bachelor’s or Diploma’s degree in IT or Computer Eng.
  • Good understanding of Software Development Life Cycle & its methodologies.
  • Strong communication skills, interpersonal skills, and positive attitude to interact with diverse groups of individuals.
  • The ability to analyze, design and document software applications.
  • Ability to use Design Patterns, object oriented development, and frameworks.
  • Sql Query performance tuning, dynamic management views and SQL Server table partitioning skills is plus.
  • Management of the SQL Server Maintenance plan and including schedule backup jobs.
  • Experience supporting IIS 6, 7 and 8 web servers and .Net web applications.
  • Excellent troubleshooting and diagnostic skills.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    WUZZUF jobs

    Support the LANs WANs and Internet systems.Maintain network and workstation hardware and software.Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability.To supervise other network support technicians and plan, co-ordinate, and implement network security measures.To manage performance tuning and capacity planning activities to enhance the performance of the network resources.Perform routine backups and archival of files stored on the network to assist with disaster recovery.Analyze user support statistics and other data and recommend appropriate

    To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

  • Receive end-user calls/emails.
  • Answer emergency and non-emergency calls and document important information. In addition, dispatch the ticket queue.
  • Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
  • Identify potential problems or outages in a timely manner.
  • Address problems and requests by transmitting information or providing solutions.
  • Alerting management when necessary for high visibility and critical issues.
  • Maintaining documentation for all Service Desk and end-user processes and procedures.
  • Fielding inquiries/problems and providing updates to all users on the progress and completion of requests.
  • Following-up with users and technicians until the issue is resolved.
  • Take staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
  • Prioritize and manage many open cases at one time.
  • Establish a good working relationship with customers.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
  • Support the roll-out of new applications.
  • Testing and evaluating new technology.
  • Submit Periodic reports on any operation done during the day.
  • Qualifications:

  • Bachelor’s degree in Computer Science, Engineering or a related subject.
  • 2-4 years of relevant experience in a customer-focused position involving technical knowledge of a company’s products and services.
  • Professional written and interpersonal skills are essential when communicating with customers and clients.
  • Extensive experience working with different operating systems including Windows, Mac OS, and Linux.
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Good understanding of computer systems, mobile devices, and other tech products.
  • Basic network troubleshooting is a must.
  • Ability to diagnose and resolve basic technical issues.
  • Ability to be a good listener and to really understand a customer problem or question and help them solve it.
  • Proficiency in English.
  • Females are Preferred.
  • Soft Skills:

  • Customer handling skills.
  • Problems solving skills.
  • Customer Orientation.
  • Strong interpersonal skills.
  • Strong Communication skills.
  • Patient and understanding.
  • The investigation, problem-solving & diagnostic skills.
  • Listening and Responding.
  • Flexibility.
  • Pro-Active.
  • Efficient.
  • Accountable.
  • Responsive.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Airwave

    If you are a current Motorola Solutions employee, please click this link to apply through your Workday account. Company OverviewAt Motorola Solutions, we create technologies our cu…

    To apply for this job please visit search-engine.talentsmine.net.