Key job responsibilities:
Acts as the point of contact between Aman and billers, operators, and customers.
Builds and maintains strong, long-lasting customer relationships
Ensures the timely and successful launching of different e-payment and e-collection services, according to customer needs and objectives
Creates, submits and follows up on the implementation of Technical requests with the technical department.
Performs internal and external UATs.
Responsible for service enhancements.
Communicates work progress of monthly/quarterly clearly to management.
Tracks accounts progress, and reporting it back to customers
Assists different customers’ with their requests; financially, technically, reporting, and contract-related issues.