about the role Phone support to the users on their availability range. Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. Respond to all escalations in a timel…
JOB RESPONSIBILITIES: INCIDENT MANAGEMENT Log all the tickets as per incident management process. Perform incident classification, prioritization, correlation with other reported incidents and matching against known errors. First…
Job Summary As Service Desk Engineer will act as the first point of contact to report issues and faults relating to the service. To provide 1st level of support for the following; Hardware & Software issues for desktops and Laptops Ope…
