IT Help Desk Specialist

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone or via remote access.Resolve technical problems systems.Monitor and maintain computer systems and networks.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone or via remote access.Diagnose issues with computer software, peripherals, and hardware.Run software diagnostic tools and physically inspecting hardware systems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Monitor and maintain computer systems and networks.Ensure daily server backup.Monitor and operate CCTV cameras and associated equipment in the CCTV Control Room.

Help users resolve issues or questions with proprietary software and related hardware. Responds to user inquiries, assess problems and issues with equipment and applications, and helps resolve these issues.  Work Closely with other colleagues to provide assistance on tasks that are outside the scope of their knowledge or expertise.

Maintains the connectivity between the HQ and the branches.Develop and implement policies and procedures for electronic data processing and computer systems operations and development.Responsible for any other IT-related issue.Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone or via remote access.Diagnose issues with computer software, peripherals, and hardware.Run software diagnostic tools and physically inspecting hardware systems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Monitor and maintain computer systems and networks.Ensure daily server backup.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Install, modify, and repair computer hardware and software.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Resolve technical problems with Local Area Networks.Install computer peripherals for users.Follow up with customers to ensure the issue has been resolved, update the customer through the problem-solving process.Support new employees receive their new computers, ready to use.Count and follow up company computers and cooperate with HR and supply chain to control the stock.Support sites and HQ according to the received requests.

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone or via remote access.Diagnose issues with computer software, peripherals, and hardware.Run software diagnostic tools and physically inspecting hardware systems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Monitor and maintain computer systems and networks. 

realme Egypt is Hiring (IT-Help Desk)Location: Makram Ebied , Nasr CityRequirements:– Max Age: 28- Males ONLY- 1+ Years Experience- Mikrotik user is a must- From good to V.good English proficiencyJob responsibilities :– work on Camera System Ip – CTv- printer and access point system- very good knowledge of windows 10- very good knowledge of outlook and domain 

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Respond to queries either in person or over the phone or via remote access.Diagnose issues with computer software, peripherals, and hardware.Run software diagnostic tools and physically inspecting hardware systems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Monitor and maintain computer systems and networks.Ensure daily server backup.

Install and configure software and computer systems.CCNA and MCSA certification aren’t a must.Troubleshoot and resolve issues with software or hardware.Windows and Microsoft Office installation, maintenance, documentation, and support.Maintain procedures and reports that provide technical support to your leader.Good Knowledge of Network.Establish accounts for new users and assist with password or login problems.Prepares and presents technical information reports.

Job Goals:to Maintain a healthy IT system by Providing Support and Assistance to Issues Related to Computers, Scanners, Printers and Network Devices and Act as Pivot Point between Cairo HQ and Regional BranchesResponsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.Maintain daily performance of computer systems.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Provide accurate information on IT products or services.

Support our customers through the phone and team viewerResponsible for support all employees in houseResponsible for all company machines maintenanceMake documentation and presentations for clientsAble to have 2:4 outside visits monthly

A well-known Multinational company located in “Alexandria” , is Hiring an IT Help Desk.Responsibilities:Serve as the first point of contact for customers seeking technical assistance over the phone or email and ticketing system, and follow-up until closing the case.Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.Walk customer through problem-solving process and ask questions to determine nature of problem.Install, modify, and repair computer hardware and software, printers, scanners, peripherals, etc.. Direct unresolved issues to the next level of support personnel.Pass on any feedback or suggestions by customers to the appropriate internal team.Maintain daily performance of computer systems.Perform remote troubleshooting through diagnostic techniques and pertinent questions.Provide accurate information on IT products or services.

Job DescriptionInstalls and maintains all software and hardware.Windows and Microsoft Office installation, maintenance, documentation and support.Creates and maintains software and hardware inventories.Follows up on new IT Purchase requests.Provide help-desk support and resolve problems to the end user’s satisfaction.Modify configurations, utilities, software default settings.Install, test, and configure new workstations & Laptops, peripheral equipment and software.Work the required hours to complete assigned tasks.Good Knowledge in Microsoft Outlook.Good Knowledge of Network.Good Knowledge of CCTV systems.Self-motivated and organized.Perfect communication skills.Prepares and presents technical information reports.

Dealing with all kinds of computers & printers and scannersDealing with surveillance camera and supportDealing With Fingerprint Machine and supportManaging Company WebsiteDealing With (Host & Domain) Specially WordPressSolve All kinds of problems relating to software & hardware

Dealing with all kinds of computers & printers and scannersDealing with surveillance camera and supportDealing With Fingerprint Machine and supportManaging Company WebsiteDealing With (Host & Domain)Solve All kinds of problems relating to software & hardware

we are hiring for one of our companies in EO GROUP it is (ELERO ECT ) .ELERO ECT has been established in 2017 with a mission to provide the latest technology and high-end security and safety equipments to the regional market.ELERO ECT works as an Engineering Consulting & Training company, where we seek challenge at the Safety, Security and IT sectors, where we utilize and develop our technical and expert skills in order to fulfill organization’s goal and develop client’s business.With our dedicated professional team along with our association with the leading brands in the industry, ELERO has gained great success.Job DescriptionResponsible for the maintenance, configuration, and reliable operation of computer systems and network servers.Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.Install and upgrade computer components and software.Provide documentation and technical specifications to IT Manager for planning and implementing new or upgrades of IT infrastructure.Manage network devices and technology tools.Set up accounts and roles on all IT systems.Responsible for capacity, storage planning, and database performance, in addition to proactive maintenance.Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.Propose upgrades to systems with new releases and models.Monitor company IT assets and custody.Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.Managing and troubleshoots (Laptops, Network, Camera, Fingerprint & etc…)

Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner.Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems.Set up computers for Team members’ use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage.Oversee the performance of computer systems and perform random checks to maintain smooth computer operation.Perform remote troubleshooting through diagnostic techniques and pertinent questions. 6. Coordinate with the vendors and other functional departments to fix day-to-day IT issues to ensure stable operations.Escalate unresolved issues to the next level of support.Develop a detailed log of events and issues and their resolution status, and report on it as required.Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting.Identify and suggest possible improvements in procedures.

Scope:Answer user inquiries regarding computer software or hardware operation to resolve problemsRead technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and supportSet up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate softwareDevelop training materials and procedures, or train users in the proper use of hardware or softwareRefer major hardware or software problems or defective products to vendors or technicians for serviceEnter commands and observe system functioning to verify correct operations and detect errorsMaintain records of daily data communication transactions, problems and remedial actions taken, or installation activitiesInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specificationsPrepare evaluations of software or hardware, and recommend improvements or upgradesPerform laptop and desktop Install, maintain, analyze, troubleshoot, and repair computer systems, hardware and computer peripherals.Document, maintain, upgrade or replace hardware and software systems including clean-up and diagnostic work.Provides user training on laptops use, printer connection, share drive access and other similar items.Support company employees across all systems with technical issues.Perform other miscellaneous job-related duties as assigned.

Responsibilties: 

• Serve as the first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end users status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanner and VC

Qualifications:

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills
• End user-oriented and cool-tempered

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Establishes plans and goals for developing the company’s information systems infrastructure to ensure that the necessary devices and systems are in place to achieve the company’s goalsMonitors daily the stability of the IT infrastructure (networks – servers – devices – Internet Connection – ERP) to address the existing problemsEstablishes the policies that govern the information technology work in the companyEstablishes periodic maintenance plans for IT components and monitors their implementationIt designs and builds all networks at the company level, including computer networks and telephones, with the help With external companies for implementation in accordance with specified standards.Determines development requirements based on studying the company’s needs for various information programs and systems, and sets the necessary plans to bring about the required development to ensure the opportunity for employees to perform their work efficiently.It determines the specifications of alternative solutions and additions / updates necessary to develop the applied systems and studies their technical and economic feasibility in order to ensure the maximization of the added value and the maximum benefit from the development of the applied systems.

Serve as the first point of contact for Team Members seeking technical assistance and respond to queries in a timely manner. Troubleshoot, diagnose, and resolve technical issues related to hardware, software, networks (LAN/WAN), or any other systems. Set up computers for Team member’smembers use, and ensure proper installation of cables, operating systems, and/or appropriate software, and give permissions to appropriate users for application usage. Oversee the performance of computer systems and perform random checks to maintain smooth computer operation. Perform remote troubleshooting through diagnostic techniques and pertinent questions. 6. Coordinate with the vendors and other functional departments to fix day to day IT issues to ensure stable operations. Escalate unresolved issues to the next level of support. Develop a detailed log of events and issues and their resolution status, and report on it as required.Maintain technical documentation and service catalog on the installation of software, a configuration of hardware, and problem troubleshooting. Identify and suggest possible improvements in procedures.

An ideal IT Helpdesk is responsible for providing technical assistance and support related to computer systems, hardware, software and networking.Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solutions.

Responsibilties: 

• Serve as the first point of contact for end users seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
• Determine the best solution based on the issue and details provided by end users
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update end users status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements in procedures
• Manage PC setup and deployment for new employees using standard hardware, images and software
• Perform timely workstation hardware and software upgrades as required
• Diagnosing and solving hardware/software faults
• Managing and troubleshooting any end-user equipment printers, scanner and VC

Qualifications:

• BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
• Years of experience at least 3 years
• Above average knowledge of networking protocols, especially TCP/IP.
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
• Excellent communication skills
• End user-oriented and cool-tempered

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Education: Bachelor’s Degree

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Gender: Males Only

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