Job Purpose: Analyzes Contact Centre volume, performance/productivity, and patterns to optimize staffing levels. Schedules call center employees to align to contact volume distribution. Familiar with a variety of the field’s concepts, prac…
Job Purpose: Analyzes Contact Centre volume, performance/productivity, and patterns to optimize staffing levels. Schedules call center employees to align to contact volume distribution. Familiar with a variety of the field’s concepts, prac…
Job Purpose: Analyzes Contact Centre volume, performance/productivity, and patterns to optimize staffing levels. Schedules call center employees to align to contact volume distribution. Familiar with a variety of the field’s concepts, pra…
Job Purpose: Analyzes Contact Centre volume, performance/productivity, and patterns to optimize staffing levels. Schedules call center employees to align to contact volume distribution. Familiar with a variety of the field’s concepts, pra…