Customer Operation Specialist

  • Anywhere

Active participation in office management, including handling general clerical tasks.Maintain record-keeping systems for recording and monitoring service processes and provide regular summary reports to Managers to ensure that relevant updates and reviews take place in a timely manner.Review and analyze customer accounts to assess risk, identify trends and determine appropriate collection actions.Verifying orders, including customers’ personal information and payment details.Aid accounting department to provide manage invoices, payments, and receipts.Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Interact with customers via telephone, email, online chat, or in-person to provide support and information on an assigned product or service.Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

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