Job Purpose The Workforce Management (WFM) Real-Time Analysts is responsible for real-time management of the center’s service level performance for all contact channels. This includes ensuring that agents remain in adherence to their sche…
Job Purpose The Workforce Management (WFM) Real-Time Analysts is responsible for real-time management of the center’s service level performance for all contact channels. This includes ensuring that agents remain in adherence to their sche…