Talent Service Specialist

  • Anywhere

Be part of the first line contact for questions regarding TM related procedures, processes and policies. Proactively maintain and administer accurate and timely HC data on SF; input, update and reconcile data as required to ensure information is current and accurate. Actively build and update HC knowledge base to help employees quickly and easily find answers their questions via self-service. Manage all processes and documentation related to employee life-cycle data to meet needs and requirements for Talent Management activities. Suggest and participate in development of HC system enhancements to enhance employee experience.Proactively document new processes and or update missing steps process documents, as needed. Proactively update business processes and process documentation to ensure accuracy, relevance and consistency. Participate in ad hoc HC related projects as directed by HC Shared Services leader Managing reports request from employees and stakeholders Managing tools access/Admin access for user’s post evaluating the request and approval metrics Demonstrate high proficiency in HR module and standard operating procedures Communicate and guide employees using available resources to resolve the query/issueAdhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards Assist with data correction or escalate to Lead specifically for issues that cannot be resolved through self-service and act as a bridge between Tier 1 and Team Lead Utilize internal forums to share best practices and deliver efficiencies Quality Check on the Key/Critical transactions processed by team as defined in the Quality framework Ability to challenge the status quo and recommend process improvements to continually enhance the customer and stakeholders’ experience. Manage all processes and documentation related to employee life-cycle data 

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