Services Desk Support Senior Specialist

  • Anywhere

Solve internal customers (employees) issues across all support channels within a fast-paced mainly over B.TECH stores.
Respond to internal customers queries in a timely and accurate way, via phone or email according to any related Technology issues.
Work with internal customers’ to identify Technology problems and advising on the solution.
Identify internal customers’ needs and help use specific features, through direct instruction or by guiding to related parties.
Working with internal customers’ to identify Technology problems and advising on the solution.
Monitor internal customers’ complaints and reach out to provide assistance.
Follow up with internal customers’ to ensure their technical issues are resolved.
Communicate closely with the help desk and stores regarding collaborations with the internal customers.
Work with both front office and back office tasks providing the best service to our internal customers.
Assist with keeping internal and customer-facing support documentation up-to-date.
Contribute recommendations for continually improving product and process.

To apply for this job please visit .

  • Egypt

B.Tech

Solve internal customers (employees) issues across all support channels within a fast-paced mainly over B.TECH stores.
Respond to internal customers queries in a timely and accurate way, via phone or email according to any related Technology issues.
Work with internal customers’ to identify Technology problems and advising on the solution.
Identify internal customers’ needs and help use specific features, through direct instruction or by guiding to related parties.
Working with internal customers’ to identify Technology problems and advising on the solution.
Monitor internal customers’ complaints and reach out to provide assistance.
Follow up with internal customers’ to ensure their technical issues are resolved.
Communicate closely with the help desk and stores regarding collaborations with the internal customers.
Work with both front office and back office tasks providing the best service to our internal customers.
Assist with keeping internal and customer-facing support documentation up-to-date.
Contribute recommendations for continually improving product and process.

To apply for this job please visit search-engine.talentsmine.net.