IT Help Desk Specialist – Damietta

  • Anywhere

Serve as the first point of contact for end users seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
Determine the best solution based on the issue and details provided by end users
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Provide accurate information on IT products or services
Record events and problems and their resolution in logs
Follow-up and update end users status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements in procedures
Manage PC setup and deployment for new employees using standard hardware, images and software
Perform timely workstation hardware and software upgrades as required
Diagnosing and solving hardware/software faults
Managing and troubleshooting any end-user equipment printers, scanner and VC

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  • Egypt

Misr Technology Services

Job Description

  • Serve as the first point of contact for end-users seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Experience in supporting end users on a corporate network; specifically support involving Switches, Subnets, Routers, VLAN’s, DNS, Network Shares, Network Storage, File/Print services, Directory Services, Etc. is preferred.
  • Determine the best solution based on the issue and details provided by end-users
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update end users status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements in procedures
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Diagnosing and solving hardware/software faults
  • Managing and troubleshooting any end-user equipment printers, scanner and VC

 

Job Requirements

  • BSc/BA in IT, Computer Science or relevant field or equivalent years of hands-on experience
  • Years of experience at least 3 years
  • Above average knowledge of networking protocols, especially TCP/IP.
  • Proven experience as a help desk technician or other customer support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified Solutions Associate on Windows 10.
  • Excellent communication skills
  • End user-oriented and cool-tempered

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  • Egypt

Misr Technology Services

Job Description Serve as the first point of contact for end-users seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Experience in supporting end use…

To apply for this job please visit search-engine.talentsmine.net.