Assist with the Local network maintenance and installation (cabling, switches and NIC configuration, TCP/IP, NAT, TCP/IP printing, windows network and domain services on TCP/IP)
Support for WAN connectivity and maintenance (internet connection and services and devices configuration and maintenance)
Assist with the server application maintenance (hardware integration, Windows 2012/2016 server maintenance, Hyper-V, WSUS services, antivirus maintenance and monitoring, backup services)
Support for the Client computer hardware and application installation, configuration, and maintenance (laptops, desktops, MS Windows 10 Pro, MS Office Suite, IBM Notes, O365 general use and troubleshooting, and antivirus installation and troubleshooting)
Assist on the User support and training
Dealing with the local companies to get their support (ISP or other providers or IT services)
Assist in the communication with the Home office OIMT IT Operations team regarding network, system hardware, and software changes/issues/updates and user registration, updates, and termination
Provide assistance in procurement and evaluation of all technical equipment (including phones, copiers, etc., in compliance with DAI IT Standards and procedures
Assist in Administer IP PBX extensions
Assist in Maintain IP PBX hardware and phones
Assist in Communicate with OIMT IT Operations team regarding implementation of special features on the system
Assist office managers in properly inventorying IT equipment
Assist for the Prepare procurement specifications and SOWs for IT procurements per DAI standards
Assist in reviewing all IT procurement requests in TAMIS
Assist in Providing the annual IT inventory and software audits
Assist in Maintaining a good knowledge and understanding of all policies and procedures set forth in the activity’s Field Operations Policy Manual and DAI Operations Manual
Bachelor’s degree, preferably in Computer Science or related field.
At least 4 years of professional experience, including relevant experience in IT system administration, maintenance, and user support.
PC and Server support experience.
Knowledge of Windows Server & Windows Client operating systems
Knowledge of Hyper-V visualization platform.
Knowledge of Windows network services: AD, DNS, DHCP, WSUS, Print and file sharing
Experience with IBM Notes Client configuration, Outlook client or O365 services.
Knowledge of backup and restore services, physical and logical LAN and WAN infrastructure principles.
Communication equipment and VPN services .
Demonstrated honesty, trustworthiness, initiative, and self-motivation handling all assigned tasks.
Must have English language proficiency, verbal and written.
Languages: Arabic(Excellent), English(Excellent)