Customer Engagement Manager

  • Anywhere

Managing customer engagement team members.Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Good knowledge of our products so that you can answer questions.Processing orders, forms, applications, and requests.Keeping records of customer interactions, transactions, comments and complaints.Providing feedback on the efficiency of the customer service process.Ensure customer satisfaction and provide professional customer support.Seeks opportunities to upsell products and services to existing accountsLeads and handles complex accountsEnsures compliance with company policies and follows ethical standardsManages client expectations and ensures delivery of client requests

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