Call Center Representative

  • Anywhere

CARNIELLI  Egypt, from El-Sawy Grouplocation – Mustafa Kamel, Abu Qir StreetJob briefWe are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerFollow communication “scripts” when handling different topicsIdentify customers’ needs, clarify information, research every issue and provide solutions and/or alternativesKeep records of all conversations in our call center database in a comprehensible wayMeet personal/team qualitative and quantitative targets

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    Answer calls and respond to emails.   Handle Customer inquiries both telephonic and Social media.   Provide and resolve customer complaints.   provide customers with products and services information .   Update existing customer information.   identify and escalate priority issue.   follow up customer calls when necessary   document all call  information according to standard operating procedure.

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Managing inbound client questions.Research required information using available resources.Identify and escalate priority issues.

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Receiving calls from VIP customers & handling their inquiresFollow up with customer complainsActive Listening.Adaptability.Analysis of Technical Issues.Application Support.Assessing Customer Support Needs.Attention to Detail.

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Answering phones from customers professionally and responding to customer inquiries and complaints.Researching required information using available resources.Handling and resolving customer complaints regarding product sales to customer service problems.Providing customers with the organization’s service and product information.Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.Routing inbound calls to the appropriate resources.Following up complicated customer calls where required.Completing call notes and call reports as necessary and updating them in the CRM.Obtaining and evaluating all relevant data to handle complaints and inquiries.Recording details of comments, inquiries, complaints, and actions taken.Managing administration, communicating and coordinating with internal departments

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Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfills requests by clarifying desired information; completing transactions; forwarding requests
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features.
Maintains call center database by entering information.
Answers inquiries by clarifying desired information; researching, locating, and providing information

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Contact potential or existing customers to inform them about a product or service using scriptsAnswer questions about products or the companyAsk questions to understand customer requirements and close sales

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Assist with challenging client requests or issue escalations as needed through inbound calls.Maintaining a positive, empathetic and professional attitude toward clients at all timesAcknowledging and resolving clients complaintsCommunicating and coordinating with colleagues as necessaryKeeping records of clients interactions, transactions, comments and complaintsBuild and maintain strong, long-lasting client relationships.

  • Egypt

Old Wolf

Rehab Al-Khair Association For donationsResponsibilities:Contact clients for charitable donationsEnsure customer satisfactionFollow up on previous orders and current and target customersWorking conditions:8 working hours and working from homeKeep records of all conversations in our call center database in a comprehensible wayworking from homeThe salary is based on sales commission, it is 14-15%.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Old Wolf

                                                          Rehab Al-Khair Association For donationsResponsibilities:Contact clients for charitable donationsEnsure customer satisfactionFollow up on previous orders and current and target customersWorking conditions:8 working hours and working from homeKeep records of all conversations in our call center database in a comprehensible wayworking from homeThe salary is based on sales commission, it is 14-15%.  

To apply for this job please visit search-engine.talentsmine.net.

CALL CENTER SERVICES

Main duties but not limited to, answering Calls/Emails of our customers and provide them the information and ensure their happiness.

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CALL CENTER SERVICES

Main duties but not limited to, answering Calls/Emails of our customers and provide them the information and ensure their happiness.

To apply for this job please visit search-engine.talentsmine.net.

  • Egypt

Bosta

Assist with challenging client requests or issue escalations as needed through inbound calls.Maintaining a positive, empathetic and professional attitude toward clients at all timesAcknowledging and resolving clients complaintsCommunicating and coordinating with colleagues as necessaryKeeping records of clients interactions, transactions, comments and complaintsBuild and maintain strong, long-lasting client relationships.

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Chalhoub Group

Are you passionate about working in a service industry where your role is to handle Customers on call We are seeking passionate people to work with us in the Customer service department handling the best renowned brands Responsibilities As the voice of the company your role is to provide proactive customer service To successfully conduct inbound outbound calls handle emails whilst understanding clients customer care philosophy and correctly interpreting customers comments Provide expert answers to all customer requests loyalty orders store info etc Handle client complaints investigate with concerned parties in different markets support in resolving complaints and communicate solutions to client Followup until complaint closure Key Skills Call Centre Customer Service Complaints handling Outbound campaign contacts English must be very strong as lots of time on phone and writing emails REQUIREMENTS Essential REQUIREMENTS Minimum high school diploma 2 years in Call centre Customer Service Flexible working hours Fluent Arabic and English We can offer you Working with key projects luxury brands and growing career Staff discounts at all participating Chalhoub partner brands The chance to live and work in a dynamic regional retail hub

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  • Egypt

Khaltura

Description:

  • A call center agent, or CSR, will act as a liaison.
  • Provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
  • Manage large amounts of incoming calls
  • Generate sales leads *optional*
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Follow communication procedures, guidelines, and policies
  • Take the extra mile to engage customers
  • Qualifications:

  • Very good command of Arabic and English (oral and written).
  • Leadership Skills
  • A Bachelor’s degree is a must.
  • To apply for this job please visit search-engine.talentsmine.net.

    • Egypt

    Khaltura

    Description:

    Heroleads is looking for a HeroAgent that will be responsible for:

  • Appointment Setting
  • Book & Sell to prospects and on behalf of clients on the phone and/or WhatsApp
  • Call out the incoming leads daily
  • Answer incoming calls from prospective customers
  • Adjust sales scripts to target the need and interests of specific individuals better
  • Use and follow scripts to provide information about the service’s/product’s features, prices and present their benefits
  • Ask pertinent discovery questions to understand customer’s needs and requirements
  • Remind booked customers of their appointment one day prior
  • Gather after visit feedback within 24, a maximum of 48 hours of the appointment date
  • Reschedule appointment in case of (Customer requested, No Show)
  • Persuade the customer to buy by demonstrating how the product or services meet their needs.
  • Keep accurate, detailed records in our systems and sheets
  • Be the HERO by delivering excellent customer experience and provide satisfactory solutions designed to de-escalate
  • Gather feedback about booked appointments by coordination with the client’s point of contact
  • Send daily updates to the client (WhatsApp and/or e-mails)
  • Being a HeroAgent, you get the following privileges:

  • Flexible shift hours with 2 days off
  • Unparalleled experience with various business sectors and digital space. The opportunity to learn and get exposed to sectors such as Medical, Healthcare, Automotive, Real Estate, Investments & Finances and much more
  • Working with one of the coolest and most experienced digital & call center teams in the middle east
  • Outstanding work environment with the perks of Partial Work-from-home policy
  • 21 calendar days of holiday per year.
  • Qualifications:

  • A Bachelor degree of Business Administration ( BBA or any equivalent B.Sc. )
  • Fluent English ( Written & Spoken )
  • Excellent writing skills in both Arabic and English
  • Call Center Experience (2-3 years)
  • Good attitude and proven track record of both customer experience & sales in a reputable call center
  • Role:

  • HeroAgent (Tele sales Representative) 
  • Excellent internet connection is mandatory
  • To apply for this job please visit search-engine.talentsmine.net.