about the role Job Purpose: To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolutio…
about the role Job Purpose: To serve as an escalation point for the L1 team while supporting L2 engineers in resolving more complex issues. The L1.5 engineers will participate in proactive and reactive incident handling, simple configur…
about the role Job Purpose: To provide support throughout the case excellence process to IT Services Customers, including processing of customers calls/inquiries, case opening, qualification and management, troubleshooting and resolutio…